Return Policy for Blue Star Global Trading Pty Ltd

At Blue Star Global Trading Pty Ltd, customer satisfaction is our priority. If you are not fully satisfied with your purchase, our return policy allows you to return items under the conditions outlined below.

1. Return Eligibility

• Timeframe: Returns are accepted within 14 days of the delivery date.

• Condition of Item: Items must be unused, in their original packaging, and with all tags attached. We reserve the right to refuse returns that do not meet these conditions.

• Non-Returnable Items: Items marked as "final sale," perishable goods, and personalized or custom-made items are not eligible for return.

2. Return Process

1. Initiate Return: Contact us  with your order number and reason for the return.

2. Approval & Instructions: Once approved, you’ll receive instructions on how to send back the item.

3. Shipping Costs: The customer is responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds and Exchanges

• Refunds: Refunds will be processed to the original payment method within 5-7 business days upon receiving the returned item in its original condition.

• Exchanges: If you wish to exchange an item, please specify this in your return request, and we will process the exchange based on product availability.

4. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund, including shipping costs, for such cases.

Contact Us

If you have questions about our return policy, please reach out at Contact US

Blue Star Global Trading Pty Ltd reserves the right to modify this policy at any time.